Frequently Asked Questions

Please complete the enquiry form here or contact us on 06 759 6712.

Not at the TSB Showplace, TSB Stadium or Yarrow Stadium but we have an experienced catering team* who can help provide exceptional food and beverage services.

*See menu here, but please note that the caterer is happy to customise this to your requirements.

At the Bowl of Brooklands you can provide your own food and beverages. Sale of alcohol is not permitted during your event. Our team are happy to help you with catering options.

If you would like any further information in advance of your visit to the TSB Showplace, please contact us on (06) 759 6060 or email tsbshowplace@npdc.govt.nz

Our Box Office is located at the New Plymouth isite (based at Puke Ariki Museum 65 St Aubyn Street and open 7 days)

The venue has multiple spaces. Capacities and details can be found here.

The TSB Showplace has bathrooms (including disability bathrooms and a baby change table) on the Theatre Royal, Ground Floor and Circle levels for your convenience. We do not provide coat check facilities. TSB Showplace is a smoke free venue. We do not have an ATM onsite, although our box office, bars and kandy bars accept credit and EFTPOS. TSB Showplace provides free public Wifi for your enjoyment.

Fully licensed bars available for purchase of drinks and Kandy bars for purchase of ice-creams, soft drinks and confectionary.

Both open pre-show one hour prior to performance and interval. Shows that have platters available, these can be ordered online or at the box office up to 72 hours prior to the performance date.         

No photographs or videos allowed. However, this may be permitted for specific performances – please check with venue staff. Please ensure all mobile phones and electronic devices are turned off whilst in the theatre.

Yes – Please provide requirements in advance of your event. A minimum of 1 weeks notice is required              

Sure, click through and have a look at the seating plans. Please contact us if you have any further questions.

TSB Theatre

Theatre Royal

There is no sound system in the venue as each hire has different requirements.

If you require technical support or equipment, please provide details and we will quote accordingly. Our technical contractors will quote the amount of equipment that best suits the requirements of the event and the venue hired.

TSB Theatre technical specs

Theatre Royal technical specs

Parking is available on streets around the venue or Central Car Park opposite the venue (between Devon Street and Powderham Street) which also includes one mobility park.

A drop off/collection park is immediately outside the venue. Assistance with taxis booking is available, please speak to a member of our team.

More information on parking in the local area can be found on the NPDC website.

More on CBD parking here.

Yes, all venue hirers are required to have a Health and Safety plan reflecting the planned activities within the venue. 

A Venue Representative is required to be on site for all hours of access. Dependent on the activity, this will be a Front of House Manager or a Technical Manager.    

Children under 14 years must be accompanied by a guardian aged 14 years or over at all times. A child 12 months and under may sit on an adult's lap during some shows, although this is at the discretion of the promoter. Contact the box office for more detail.

The venue opens one hour prior to the performance and doors to the theatre usually open 30 minutes prior to the start of the performance. Arriving at least 30 minutes prior to the start time is recommended.

Tickets can be purchased either:

• in person at the New Plymouth isite (based at Puke Ariki Museum 65 St Aubyn Street and open 7 days)
• online at npeventvenues.nz

Eventfinda is the authorised ticket seller for the TSB Showplace for any events going on sale after 1 July 2024. Do not purchase tickets from ticket resellers or scalpers (such as Viagogo).

If you’ve purchased tickets via Ticketek for a future TSB Showplace event already, those tickets are still valid, and you don’t need to exchange them for an Eventfinda ticket.

Please be aware that service fees apply to all bookings and there may be additional credit card charges.

TSB Showplace prides itself on accessibility. We have a lift available which provides access to all levels of the venue. We have wheelchair spaces and carer seats in both the TSB Theatre and Theatre Royal. We also have a wheel chair available for hire (pre-booking required).

It is recommended at the gallery level that all guests are mobile and able to negotiate the stairs unaided. This level is not recommended for guests that have an issue with heights.

Due to fire regulations, walking frames, crutches, walking sticks and the like are not permitted into the Theatre. Front of house staff with store these items for you during the performance.

Due to fire regulations baby capsules, prams, pushchairs and other loose furniture items are not permitted into the Theatre. These items can be stored for you during the show.     

Full TSB Showplace Conditions of Entry can be viewed here.

The venue has multiple spaces suitable for a range of events - see details around event types and capacities here.

Uninterrupted flat floor is 2,200m2

Yes, although we can assist with putting you in touch with a local supplier who is familiar with the venue.

We're working on getting an equipment list on the website, but in the meantime please contact us and we can share those details with you.

TSB Stadium, 1 Rogan Street, New Plymouth. All incoming deliveries need to be to the attention of The Operations Manager and include the event name. Please ask your event coordinator for a copy of our generic mailing label for all incoming packages.

Yes. You will need to liaise with your event coordinator to get those details and to make sure there's enough for your event requirements.

Please complete the enquiry form here.

Please contact us directly for those details.

135

It comes with a projector, whiteboard, screen and Wifi. You can find more about this space here or contact us directly - we're happy to help.

Yarrow Stadium has a range of spaces with different capacities. Head here for those details.

You can find information on parking here.

Yes. You will need to liaise with your event coordinator to get those details and to make sure there's enough for your event requirements.

You can find more about the resources here or contact us directly - we're happy to help.

Yes you can! We can put you in touch with local suppliers that are familiar with the venue if needed.

See capacities of the venue here.

The Bowl stage, and kitchen and bathroom facilities. No theming or furniture is included.

Yes, 2 hours.

There's a select number of spaces backstage, as well as parking by Brooklands Zoo.

Yes, midnight.

Yes. The stage is managed by New Plymouth Event Venues but all park enquiries need to go to the NPDC Parks team. Contact NPDC and ask for Rose Hogwood.